Does your change stick?
New software, a new system or a new way of working only pays off when your people actually use it.
Most businesses invest in the technology and forget the people side. Months later, staff have quietly gone back to the old way and the investment sits unused. I help you plan for people from day one, so the change lasts.
The technology works. The change doesn’t.
The system went live. Nobody uses it.
The licences are paid for and the training happened once, but people quietly carry on the old way because it is what they know.
Staff are nervous about AI, or dismissive of it.
Tools like Copilot and Claude get bought and then sit unused, because no one showed people how they help with their own job.
The project is finished. The results aren’t.
The launch is ticked off, but the time savings and productivity you planned for have not turned up.
Making new ways of working part of the everyday
Change plans built around people
A practical plan using the Prosci ADKAR method, from the first announcement through to the new way of working becoming the normal one.
AI and Microsoft 365 adoption
Getting your team using Copilot, Claude and Teams with confidence, instead of just paying for the licences.
Training people remember
Hands-on training, champions and simple guides, so what people learn on day one is still being used six months later.
Leaders and teams on the same page
Bringing owners, managers and staff along together, and dealing with resistance early while it is still easy to fix.
Change that stuck, at every scale
Microsoft 365 adoption during the pandemic, with more than 650 champions mobilised nationally. Then rostering change across every UK station, with deep-rooted resistance managed along the way.
A global Teams telephony rollout. It started with a board member who did not want to change and finished with £1.3m in annual savings and full adoption.
Going digital for frontline clinical teams, designed around nurses who grieve with every patient they lose, with no disruption to care.
“I never forget that the solution is always about people. Lead people well, and the results will happen.”
KARL DENNY
Rolling something out this year?
A new system, a restructure, AI tools or a new way of working. Whether you are still planning it or already in the middle of it, let’s talk about how to make it stick.